Question 1

What is Klaypel?

Question 2

What kind of products do you sell?

Accepted Answer

We offer a variety of Klaypel kit designs available in different sizes.

Question 3

Can I return or exchange items?

Accepted Answer

Yes, we have a hassle-free return and exchange policy, particularly if your product arrives damaged due to delivery logistics.

Question 4

Are your products eco-friendly?

Accepted Answer

Yes, all our products are eco-friendly, as we craft them using recyclable materials. Look for our "eco-friendly" label on products that meet our sustainability criteria.

Question 5

Do you offer bulk discounts for large orders?

Accepted Answer

Yes, we offer discounts on bulk orders. Contact our sales team hello@klaypelph.com or +63 9278421620  for more information and pricing.

Question 6

Can I track my order?

Accepted Answer

Yes, once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.

Question 7

Do you have a physical store location?

Accepted Answer

Yes, we have a physical store at 4F Ayala Malls Manila Bay Tambo, Parañaque City 1701 where you can shop in person. Check our website www.klaypelph.com  for store hours and directions.

Question 8

Can I order Online?

Accepted Answer

yes you can order online via Shopee www.shopee.ph/klaypel, Lazada www.lazada.com.ph/shop/klaypel/ or even to our website www.klaypelph.com.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions